Six Point Customer Satisfaction Guarantee

When choosing a spa company it’s crucial to look at the long-term. Backyard Living is committed to your complete satisfaction. Our staff will strive to meet that commitment and make your spa experience pleasurable.

We believe that PROMISES MADE should be PROMISES KEPT.

Service Guarantee

When you have a need for service, we guarantee to respond within 48 hours or less to meet that need.

Warranty Service Protection

Backyard Living, not a 3rd party, the parts and technical labor to perform all warranty work on your Marquis Spa under the conditions set forth in the Consumers Protection Plan provided by Marquis Corp.

Trip Charge Protection

Backyard Living will not add a trip/service charge on your Marquis spa for repairs as long as the spa resides in our service area. (75 mile radius of 7911 Metcalf, Overland Park, KS.).

30 Day Spa Exchange Guarantee

If within the first 30 days of delivery you decided that another model would better meet your needs, Backyard Living will exchange the spa and apply the full purchase price to the exchange. There will be no charge for pick up or delivery of the spas. Construction, electrical, crane fees, water or other costs are the responsibility of the customer.

Deposit Protection

Deposits are 100% refundable for any reason, at any time prior to delivery.

In-Home Orientation

Upon delivery, Backyard Living will educate you on spa operation and proper water care.